Return & Refund Policy

We want you to love your BigHead. Because every head is custom-printed from your photo and made to order, we can’t resell a returned one, but we stand fully behind our work, and if there’s a problem we’ll make it right.

Damaged or defective heads

If your head shows up damaged or defective, send us a message within one week of receiving it so we can fix it. A quick photo of the issue helps. We’ll replace it or refund you, whatever gets you sorted.

Our mistake

If we printed the wrong photo, the wrong size, or otherwise got your order wrong, that’s on us. We’ll remake and reship it at no cost to you.

Changed your mind?

Because every BigHead is made to order from your photo, we can’t promise a standard refund for a change of mind, but if you reach out within 30 days of receiving your order, we’ll work with you to find a solution you’re happy with. Please double-check your live preview before you check out, since your head is printed exactly from the photo and size you approve.

How to start a return

Email Tyler@bigheadbuilder.com with your order number and what’s wrong. If a return is approved, ship the item back in its original packaging to:

BigHead Builder Returns
7184 Boekel Rd
Rathdrum, ID 83858

Return shipping is the buyer’s responsibility unless the return is due to damage, a defect, or our error, in which case we cover it.

Refunds

Once we receive your return tracking number, we’ll process your refund to the original payment method. Please allow 5-10 business days for it to appear in your account after it’s issued.

Price adjustments

We offer a one-time price adjustment if an item is marked down within the 7 days following your order. Just email us and we’ll refund the difference.

Questions?

We’re happy to help. Email Tyler@bigheadbuilder.com or use our contact form.