Shipping Policy

Every BigHead is printed and cut to order, so here’s exactly what to expect between hitting “order” and waving your head in the stands — including the one small bit of assembly at your end.

Build & processing time

Because each head is custom-made from your photo, we need a little time to print, cut, and assemble it. Most orders are built in 1-2 business days. Orders placed over the weekend or on holidays start processing the next business day.

What arrives, and the one thing you do

Your BigHead ships flat, with the stick lying alongside it and a strip of industrial-strength 3M double-sided tape already cut to size. Peel it, press the stick to the back of the head, and you are done — about ten seconds, no tools, nothing to buy.

We do it this way on purpose. A head with the stick already attached needs a far bigger box and arrives creased at the corners more often than not. Flat-packing is what lets a 24″ board turn up in one piece, and it is why up to 8 heads can travel in a single box.

Shipping time

Once your head ships, transit typically takes 2-6 days depending on where you are. We ship every order the same way, so there is no faster option to pick at checkout — if you are working to a hard date, talk to us before you order.

Shipping costs

Shipping is a flat $5 per box, to any address we ship to, with no minimum to hit. One box holds up to 8 heads, so a single head and a crew of 8 cost exactly the same to ship. An order too big for one box travels in as many as it needs, at $5 each, and the builder shows you the boxes filling up as you choose quantities so there is never a surprise at checkout.

Working to an event date?

There is no date field at checkout, so please get in touch before you order and we will tell you honestly whether your date is achievable. We would rather turn an order down than miss the day it was for.

Tracking your order

As soon as your order ships, we’ll email you a tracking number so you can follow it to your door.

Changes to your order

Need to fix an address or swap a photo? Contact us as soon as possible. We’ll always try to help, but once a head is in production we may not be able to change it.

Where we ship

We currently ship within the United States. If you’d like a head sent somewhere else, get in touch and we’ll see what we can do.

Lost or damaged in transit

If your BigHead arrives damaged, or doesn’t arrive at all, send us a message within one week of the delivery date so we can make it right. See our Return & Refund Policy for details.

Questions?

Email us at Tyler@bigheadbuilder.com and we’ll help you out.